cheap-christmas-decorations.co.uk Information

About Us cheap-christmas-decorations.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customerservice@grovelands.com.

A Map describing where we are in relation to the M4 Motorway in Berkshire can be found by going to our Homepage and clicking the " Find Us / Directions Map" Link

Our Contact details:

cheap-christmas-decorations.co.uk

166 Hyde End Road Shinfield Reading Berkshire RG2 9ER UK Free 48hr Mainland Courier (ex Ireland)
Phone: 0800 389 4904
Fax: 0118 9887096
Email: customerservice@grovelands.com
VAT registration number 363 175 454

IMPORTANT NOTE

Please use email to contact us ONLY as a last resort, we have a great group of staff waiting by the phones to answer any queries you may have.

Sales and product advice call 0800 074 7195

For despatch or delivery queeries please call 0800 389 4904

Making A Purchase By submitting an order, you are accepting the Terms and Conditions of the cheap-christmas-decorations.co.uk web site.

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Should you have any dificulties using the shopping cart, the most common problem being multiple purchases of the same product showing in the cart. Look towards the top of the page, click view basket, you can then tick the box marked remove and then click the button "update" then just start your order again.

We accept Visa and MasterCard switch and Solo.

All prices shown on the website are for online automated purchases only. We are UNABLE to process orders by phone, due to our accounting systems ALL purchases must be made online. Thankyou for your co-operation

Terms and conditions of sales and purchases made in our online shop are regulated by the relevant laws laid down in the United Kingdom only.

Prices shown on cheap-christmas-decorations.co.uk or any affiliate website or other website advertising goods on behalf of Grovelands are for guidance only. Below is an excerpt taken from the UK trading standards website 2004

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1011-1111.txt

"The Price is Right!
Under law, a retailer is entitled to decide the price he wants to charge for his goods.

The price on display is simply what the law calls an invitation to treat. In the same way you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything.

You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake.

The law does not allow prices to be fixed and, contrary to common belief, goods are not subject to price controls."

Telephone 0870 920 1111

Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering

Shipping And Handling Delivery is FREE to all UK destinations, a 5 - 7 working day delivery service to Europe can be arranged typically costing £48.99 , please contact us for details of other destination charges, shipping will either be using private Courier service or Royal Mail (depending on the total weight of your order). If you do not agree with the delivery charges added to your order you can cancel your order at this stage.

Shipping goods OUTSIDE the UK :- We regularly ship goods to European and Worldwide destinations, please call the freephone number for quote.

Phone 0800 074 7195

Delivery Schedule
If any problems are encountered i.e. a longer delivery time is required or items are temporarily out of stock, the customer will be notified immediately and a new delivery time will be arranged. If a new schedule cannot be arranged then the customer will be offered a full refund. (Please note orders placed after 12pm on Thursday will not be delivered before the following Monday unless special arrangements are made)

Busier Period orders and Deliveries disclaimer (April to August inc and November and December inc)

Please note, whilst we make every effort to deliver your goods as quickly as possible during the busier times as stated above stock levels will start to deplete and the delivery services will be pushed to their maximum capabilities, to avoid disappointment please order your goods as early as possible. Phone 0800 389 4904 if you require an estimated delivery date (please include your order details). Thankyou

All delivery times shown on the website are best estimations but cannot be guaranteed.

Please Note:-

ALL goods require a signature upon delivery, if you are unable to sign for it please arrange for it to be delivered to a place where it can be signed for. ( place of work or a neighbour maybe ) .

Please check the packaging on your goods for damage and make a note of this when signing for them, ONLY sign as, "received in good condition", if that is ACTUALLY the case. If the goods have been damaged in transit please refuse the delivery at this stage.

If you are out when our courier arrives they will leave a card, please contact the courier on the card to arrange for a convenient time for re-delivery. If the courier is unable to get a signature on the second delivery attempt they will leave a card a final time telling you where you need to go to collect your goods. Any further deliveries will require an additional payment by the customer.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering

Tax Charges All prices are inclusive of UK VAT @ 17.5%. If necessary we can refund VAT please contact us for details

Credit Card Security When the order is processed it will be encrypted using the latest Industry Standard Protocols and processed by WORLPAY Ltd. or PROTX Information on this can be found at www.worldpay.com or https://www.protx.com/company/whoweare.asp . All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee In addition to normal manufacturers guarantees all of our products come with a our own 30 day money back guarantee. If you have any queries concerning your order please feel free to contact us on 0800 389 4904. This line is available Monday to Saturday from 8am - 6pm Sunday 10am - 4pm .

The 30 day money back guarantee does not affect your statutory rights. Any returns made due to the goods being faulty are returned at our cost and a full refund will be made.

Returns made due to the customer changing their mind or any other reason will be the customers responsibility to pay for shipping back to us and we will refund the cost less shipping charges agreed prior to pickup.

Reaching Us If you need to contact us, please use our freephone numbers

Sales and Product advice Freephone 0800 074 7195

Customer service and despatch queeries Freephone 0800 389 4904 to speak to one of our helpful staff.

Due to the fact we feel email is so impersonal and so much slower than phone calls please email us ONLY as a last resort on customerservice@grovelands.com, alternatively, you can call on International +44 (0)870 920 1111 or fax us on +44 (0)118 9887096 or write to us at 166 Hyde End Road Shinfield Reading Berks, United Kingdom

You can also chat to a cheap-christmas-decorations.co.uk representative using our online instant messenger facility available on our website.

Privacy Policy cheap-christmas-decorations.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy If a faulty item is delivered or it is not the item ordered, the customer will be offered a replacement. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

Order cancellation must be done within 30 days of receiving the goods. If the goods are returned for any reason other that being faulty i.e. not wanted, the return postage will have to be paid by the customer.

Any problems call us on 0800 389 4904

Remittance Terms Please note that for administrative reasons we cannot take deposits or hold goods without payment in full. Your credit / switch card is charged in full at the time of ordering

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